Privacy Policy

At Ivory Smile, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our dental services.

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Name and contact details

• Phone number and email address

• Appointment and booking information

• Dental and medical information necessary for providing treatment

• Information provided through enquiry or contact forms

• Payment and billing information

• Feedback, reviews, or other communications you choose to provide

We may also collect limited technical information, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

Ivory Smile may use your information to:

• Schedule and manage dental appointments

• Provide dental consultations, treatments, and follow-up care

• Maintain accurate patient records

• Communicate appointment confirmations, reminders, and treatment-related information

• Respond to enquiries and requests

• Process payments and maintain billing records

• Improve our services and website

• Send promotional or informational communications where permitted and where you have provided appropriate consent

• Comply with applicable legal and regulatory requirements

3. Protection of Your Information

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

4. Sharing of Information

Ivory Smile does not sell or rent your personal information.

We may share information when necessary with trusted service providers who support our operations, such as appointment-management, payment, hosting, communication, or technology providers. Such providers are expected to handle information appropriately and only for authorized purposes.

We may also disclose information when required by law, legal proceedings, regulatory authorities, or to protect the rights and safety of our patients, staff, or clinic.

5. Dental and Health Information

Information relating to your dental or medical history is treated as confidential and is used primarily to provide appropriate dental care, maintain patient records, and fulfill applicable legal or professional obligations.

We will handle such information in accordance with applicable privacy, healthcare, and professional requirements.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and enhance your experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Third-Party Services

Our website may contain links to or use services provided by third parties. These services may have their own privacy policies and terms.

Ivory Smile is not responsible for the privacy practices of third-party websites or services that we do not control.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, updating, or deletion of certain information.

You may also have the right to withdraw consent for certain uses of your information, subject to legal, medical, and record-keeping requirements.

To exercise applicable rights, please contact us using the details provided below.

9. Data Retention

We retain personal and dental records for as long as necessary to provide services, fulfill legitimate business and legal requirements, maintain appropriate clinical records, and comply with applicable regulations.

Retention periods may vary depending on the type of information and applicable requirements.

10. Children's Privacy

Our services may be provided to children with the involvement or consent of a parent or legal guardian, where required. We do not knowingly collect personal information from children through our website without appropriate authorization.

11. Changes to This Privacy Policy

Ivory Smile may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

12. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Ivory Smile
Phone: 87784 43276
Address: 441A, Srinivasa Main road,

Ram Nagar North, Madipakkam.

Chennai 600091.

We will make reasonable efforts to respond to privacy-related enquiries in accordance with applicable requirements.